When you pre-order with us, we guarantee the reservation of your order. Due to the limited nature for some of our products, we cannot guarantee restocks after they are sold out.
In rare cases, your pre-order is not guarantee due to the following but not limited to:
• The manufacturer announces that the particular items have either been discontinued or production has been completely cancelled.
• Our distributors are unable to allocate quantities due to the exclusivity nature of the items.
• The items that you have pre-ordered have arrived to us damaged, we cannot get replacement box and are no longer available for re-order.
These examples don't happen very often but if/when they do, we will notify and provide you with a full refund.